FAQ

Frequently Asked Questions (FAQ)

Welcome to the Stambes FAQ page! Here you'll find answers to common questions about our authentic American Eagle Silver Coins, ordering process, payment methods, shipping, returns, and refunds.

If you need additional assistance, please contact our customer support team at contact@stambes.com.

1. About Stambes

What is Stambes?

Stambes is a Colorado-based business specializing in authentic American Eagle Silver Coins. Founded in 2016 by Frank Hunter, our company focuses on offering genuine collectible silver coins acquired and collected over the years at competitive prices.

Where is Stambes located?

Our business address is:

Stambes
1500 N Grant St Ste N
Denver, CO 80203
United States

Are your American Eagle Silver Coins authentic?

Yes. At Stambes, we specialize in genuine American Eagle Silver Coins. We carefully select and inspect the coins in our collection to ensure authenticity and accurate product descriptions.

Are your coins new or previously collected?

Our inventory includes American Eagle Silver Coins acquired and collected over the years. Coin conditions and available editions may vary.

Please review each product's description and photographs for specific details about its year, condition, and characteristics.

2. Orders & Payments

How do I place an order?

Placing an order at Stambes is simple:

  1. Browse our collection of American Eagle Silver Coins.

  2. Select the product you wish to purchase.

  3. Add the item to your shopping cart.

  4. Proceed to checkout.

  5. Enter your shipping and payment information.

  6. Review your order and complete your purchase.

You will receive an order confirmation email after successfully placing your order.

What payment methods do you accept?

We accept most major credit and debit cards through our secure payment processor, Stripe, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Other supported payment methods displayed at checkout.

Is my payment information secure?

Yes. Payments are processed securely through Stripe using industry-standard security measures and encryption.

Can I cancel or modify my order?

If you need to cancel or modify an order, please contact us as soon as possible at contact@stambes.com.

We will do our best to accommodate your request before the order is shipped. Once an order has been dispatched, changes or cancellations may no longer be possible.

What currency are your prices displayed in?

Our prices are displayed in US Dollars (USD) unless otherwise indicated at checkout.

3. Shipping & Delivery

What shipping carrier do you use?

We use UPS for both domestic and international shipping.

How long does it take to process my order?

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times do not include weekends or public holidays.

What are your shipping options within the United States?

We offer the following domestic shipping methods:

Shipping Method Delivery Time Cost
Standard UPS Shipping 7–10 business days FREE
Express UPS Shipping 3–5 business days $18.00

Delivery estimates begin after the order has been processed and shipped.

Do you offer free shipping?

Yes! We offer FREE Standard UPS Shipping on domestic orders and eligible international orders.

Express shipping is available for an additional fee.

Do you ship internationally?

Yes. Stambes offers international shipping to eligible destinations through UPS.

What are your international shipping rates?

Shipping Method Delivery Time Cost
Standard UPS International Shipping 8–10 business days FREE
Express International UPS Shipping 5–8 business days $27.00

International delivery times may vary due to customs clearance and local shipping conditions.

Are customs duties and import taxes included?

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are generally the customer's responsibility unless otherwise indicated at checkout.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your UPS tracking number when available.

You can track your shipment through the official UPS website at www.ups.com.

What happens if my package is delayed?

While we work to ensure timely delivery, occasional delays may occur due to weather conditions, carrier operations, holidays, or customs clearance.

If you experience an unexpected delay, please contact our support team at contact@stambes.com.

4. Returns & Refunds

What is your return policy?

We accept eligible return requests within 15 days of receiving your order.

Returns are accepted if:

  • The item arrives damaged.

  • The item received is incorrect.

  • The item is significantly different from its description.

Can I return an item if I change my mind?

We generally do not accept returns due to a change of mind or personal preference.

Returns are intended for items that arrive damaged, incorrect, or not as described, subject to applicable consumer protection laws.

How do I request a return?

To request a return, contact us at contact@stambes.com within 15 days of delivery.

Please include:

  • Your order number.

  • Your full name.

  • A description of the issue.

  • Photographs of the item if it arrived damaged or was not as described.

Our support team will review your request and provide return instructions.

Who pays for return shipping?

If your return is approved because the item arrived damaged, was incorrect, or was not as described, Stambes will cover reasonable return shipping costs using the shipping method we provide or approve.

When will I receive my refund?

Once we receive and inspect your returned item, approved refunds will be issued to your original payment method.

Refunds typically appear within 10 business days after approval, depending on your bank or payment provider.

Can I exchange an item?

If you receive an incorrect or damaged item, please contact our customer support team.

We will review your situation and help determine an appropriate resolution based on product availability and our return policy.

5. Product Information

What are American Eagle Silver Coins?

American Eagle Silver Coins are official United States silver bullion coins produced by the United States Mint.

They are recognized for their iconic designs and silver content.

How much silver does an American Eagle Silver Coin contain?

A standard American Silver Eagle bullion coin contains one troy ounce of .999 fine silver.

Specific coin details, including year and condition, are provided in the individual product descriptions.

Why do coin prices vary?

American Eagle Silver Coin prices may vary based on factors such as:

  • Silver market prices.

  • Coin year and edition.

  • Condition and collectibility.

  • Product availability.

  • Market demand.

Prices displayed on our website are subject to change.

Are American Eagle Silver Coins a guaranteed investment?

No. Silver prices and collectible coin values can fluctuate over time.

Stambes sells authentic collectible silver coins but does not guarantee future appreciation, resale value, or investment returns.

6. Customer Support

How can I contact Stambes?

You can reach our customer support team using the following contact information:

Stambes

Email: contact@stambes.com

Phone: +1 574-241-3945

Address:
1500 N Grant St Ste N
Denver, CO 80203
United States

What should I include when contacting customer support?

For order-related questions, please include your order number and a brief description of your concern.

This helps our team review your request and provide appropriate assistance.

Still Have Questions?

At Stambes, we are committed to making your experience purchasing authentic American Eagle Silver Coins simple, secure, and convenient.

If you cannot find the answer you're looking for, please contact us at contact@stambes.com.

Stambes — Authentic American Eagle Silver Coins, Competitive Prices, and Trusted Service Since 2016.