Return & Refund Policy

At Stambes, customer satisfaction is our priority. We take pride in offering authentic American Eagle Silver Coins at competitive prices. We carefully handle every order to ensure our customers receive their coins safely and as described.

If you experience an issue with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept return requests within 15 days of receiving your order.

Returns are accepted under the following circumstances:

• The item arrived damaged during shipping.

• The item received was significantly different from its description on our website.

• The item received was incorrect or did not match your order.

To qualify for a return:

• The return request must be submitted within 15 days of delivery.

• The item must be returned in its original condition, except for damage reported upon delivery.

• All original packaging, accessories, and accompanying materials should be included when available.

• Proof of purchase or an order number must be provided.

2. Non-Returnable Items

We generally do not accept returns for the following reasons:

• Change of mind or personal preference.

• Market price fluctuations in silver or precious metals.

• Items damaged due to improper handling after delivery.

• Items that have been altered or modified after delivery.

• Return requests submitted more than 15 days after delivery.

These restrictions do not affect any rights customers may have under applicable consumer protection laws.

3. How to Request a Return

To initiate a return, please contact our customer support team at contact@stambes.com within 15 days of receiving your order.

Please provide the following information:

• Your full name.

• Your order number.

• A brief description of the issue.

• Clear photographs of the item and packaging if the product arrived damaged or was not as described.

Our customer support team will review your request and provide further instructions, including the appropriate return shipping address.

Please contact us before sending any items back. Unauthorized returns may experience processing delays.

4. Return Shipping Costs

If your return is approved because the item arrived damaged, was incorrect, or was not as described, Stambes will cover reasonable return shipping costs using the return shipping method we provide or approve.

This applies to eligible domestic and international orders.

Customers should follow the return instructions provided by our support team to ensure the package is shipped safely.

5. Return Inspection

Once we receive your returned package, our team will carefully inspect the item to verify its condition and confirm the reported issue.

We will notify you by email regarding the approval or rejection of your refund request.

If your return meets the eligibility requirements, we will proceed with your refund.

6. Refund Processing

After your returned item has been received, inspected, and approved, a full refund will be issued to your original payment method.

• Refund method: Original payment method used at checkout.

• Refund amount: Full amount paid for the eligible returned order.

• Refund processing: Initiated after the returned item has been inspected and approved.

• Refund arrival: Typically within 10 business days after approval, depending on your bank or payment provider.

Please note that some financial institutions may require additional processing time before the funds appear in your account.

If more than 10 business days have passed since your refund was approved, please contact us for assistance.

7. Damaged or Incorrect Orders

We carefully package our American Eagle Silver Coins to help protect them during shipping.

However, if your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at contact@stambes.com.

Include your order number, a description of the problem, and photographs when available.

We will review the issue and help arrange an eligible return and refund.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been shipped may be eligible for cancellation.

Once an order has been shipped, cancellation may no longer be possible. Any return request will be handled according to the eligibility requirements outlined in this policy.

9. International Returns

We accept eligible return requests from international customers within 15 days of delivery, under the same conditions as domestic orders.

If an international order arrives damaged, incorrect, or significantly different from its description, please contact our support team before arranging a return.

We will provide the appropriate return instructions and assist with the return process.

10. Contact Information

If you have any questions about returns, refunds, or your order, please contact us.

Stambes

Email: contact@stambes.com

Phone: +1 574-241-3945

Address: 1500 N Grant St Ste N, Denver, CO 80203, USA

We are committed to providing a reliable shopping experience and assisting our customers with any concerns regarding their purchases.