Shipping policy

Shipping Policy

At Stambes, we are committed to providing a safe, reliable, and convenient shipping experience for our customers. We take great care in preparing and packaging our authentic American Eagle Silver Coins to ensure they reach you in excellent condition.

We use UPS for domestic and international deliveries, offering both standard and express shipping options.

Please review our Shipping Policy below for information about processing times, shipping methods, delivery estimates, and international orders.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding public holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
Processing time is separate from shipping and delivery time.
During periods of high order volume, processing may take slightly longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

2. Domestic Shipping (United States)

We offer two UPS shipping options for customers within the United States.

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard UPS Shipping	7–10 business days	FREE
Express UPS Shipping	3–5 business days	$18.00

Important: Delivery estimates begin after your order has been processed and shipped. Please allow an additional 1–3 business days for order handling.

Free Standard Shipping

We are pleased to offer FREE Standard UPS Shipping on domestic orders, with no additional standard shipping charges.

Express Shipping

For customers who prefer faster delivery, we offer Express UPS Shipping for a flat fee of $18.00.

Express shipping typically takes 3–5 business days after dispatch.

3. International Shipping

Stambes also offers international shipping through UPS.

International customers can choose between the following shipping methods:

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard UPS International Shipping	8–10 business days	FREE
Express International UPS Shipping	5–8 business days	$27.00

Please note:

International shipping availability depends on the destination country and applicable shipping restrictions.
Delivery estimates begin after the 1–3 business day processing period.
International shipments may experience additional delays due to customs clearance or local delivery procedures.
All shipping costs are displayed during checkout.

International Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are not included in our shipping rates unless otherwise indicated at checkout.

Customers are responsible for any applicable import duties, customs fees, and local taxes required by their country.

Stambes is not responsible for delays resulting from customs inspections or clearance procedures.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your UPS tracking number when available.

You can track your shipment through the official UPS website:

https://www.ups.com

Please allow up to 24–48 hours after receiving your shipping confirmation for tracking updates to appear in the carrier's system.

5. Shipping and Delivery Estimates

Delivery times are estimates and are not guaranteed.

The total estimated delivery time includes:

Order Processing: 1–3 business days

Shipping Time:

Domestic Standard: 7–10 business days
Domestic Express: 3–5 business days
International Standard: 8–10 business days
International Express: 5–8 business days

Business days exclude weekends and applicable public holidays.

Actual delivery times may vary depending on your location, carrier operations, customs clearance, and other circumstances beyond our control.

6. Shipping Delays

While we make every effort to ensure timely delivery, occasional delays may occur due to:

Severe weather conditions.
UPS operational or transportation delays.
Public holidays and peak shipping seasons.
Customs inspections or international clearance procedures.
Incorrect or incomplete shipping information.
Other unforeseen circumstances beyond our reasonable control.

If your shipment experiences an unexpected delay, please contact our customer support team for assistance.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify your shipping address, postal code, and contact information before submitting your order.

If you notice an error in your shipping details, contact us immediately at contact@stambes.com.

We will do our best to update your shipping information before your order is dispatched.

Once an order has shipped, address modifications may not be possible.

8. Lost or Damaged Packages

At Stambes, we carefully package our American Eagle Silver Coins to minimize the risk of damage during transit.

If your package arrives damaged or appears to be lost, please contact us as soon as possible.

Email: contact@stambes.com

Phone: +1 574-241-3945

Please provide:

Your order number.
Your full name and shipping address.
A description of the issue.
Photographs of the damaged package or product, if applicable.

Our team will review your concern and work with UPS to investigate the shipment and determine an appropriate resolution.

For damaged or incorrectly described items, please refer to our Return & Refund Policy.

9. Returns and Refunds

We accept eligible returns within 15 days of receiving your order if:

The item arrives damaged.
The item is incorrect or significantly different from its description.

Once the returned item has been received, inspected, and approved, a full refund will be issued to the original payment method.

Approved refunds typically appear within 10 business days, depending on your bank or payment provider.

For complete information, please review our Return & Refund Policy.

10. Contact Information

If you have questions regarding shipping, delivery estimates, tracking, or an existing order, please contact our customer support team.

Stambes